Complaints/Returns

For returns, we ask you to make use of your right of withdrawal.

If you have a complaint about our swimming aids, we ask you to proceed as follows:

Please send by e-mail a copy of the invoice (if available) as well as a photo of the visible defect (mark with a waterproof pen if necessary) and the manufacturer’s batch (this is a one- to two-digit code to the left directly next to the CE mark or the date of manufacture). Please do not forget to include your address.

Your request will be processed immediately.

Your contact person is Annett Winkler (annett.winkler@proswim.de)